Terms of delivery and return of products

Terms of delivery :

Deliveries are made to the address indicated on the order form within the agreed geographical area. The risks are borne by the purchaser from the moment the products leave Equidiva's premises.
In the event of damage during transport, a justified protest must be made to the Post Office within three days of delivery. Delivery times are given as an indication only; if they exceed thirty days from the order date without explanation from the supplier, the sales contract may be cancelled and the purchaser reimbursed. All orders are shipped by Colissimo. The tracking number is communicated by e-mail and/or at the time of posting.

Return conditions :

In the event of non-conformity of a product sold, it may be returned to the seller, who will take it back, exchange it or refund it within 30 days. It is also possible to return products if they are not suitable for the horse. The product must be returned in "as new" condition, in its original packaging. The parcel must also contain the customer's full contact details (address, telephone number, e-mail address), as well as the reason for the return.

The parcel must be returned either to the company's address or to the logistician's address. Under no circumstances should parcels be returned to a relay point.

In the event of a damaged or stained return, equidiva reserves the right not to proceed with an exchange or refund and to return the product to the customer at the customer's expense.

For all returns, whatever the reason, only the 14-day cooling-off period will be tolerated and products must be returned in perfect condition. Shipping costs will not be reimbursed. All claims, requests for exchange or reimbursement must be made by e-mail to the address : [email protected] within 14 days of the delivery date (date indicated on www.laposte.fr/outils/suivre-vos-envois). Reimbursements are only made by bank transfer within 30 days, upon provision of a bank details slip by the purchaser.

Return address :

RDSL
For EQUIDIVA
100 Rue de Houdan
28410 Saint-Lubin-de-la-Haye
FRANCE